I am a long term customer of West Marine Services. They serviced and repaired/maintained my boats over a period of 12 years while my boats were moored in Brighton Marina. On occasion they still do work on my current boat, now moored in Eastbourne. I report that they invariably fix the reported problem “first time” and that I found their charges to be reasonable. Work they carry out “stays fixed” and I found them to be both trustworthy and fair. They have in-depth knowledge of boats in general and this speaks of many years of experience and their advice is usually spot-on. I would still be using them regularly as needed, if my boat was moored in Brighton and I give them my unreserved recommendation.
Mike Knowles (Director) TEC-2000 Ltd
They are lovely helpful guys who put up with my girly banter, silly remarks and gobbiness! What angels! But on a more serious note... As the owner of a Jeanneau sail yacht, and a customer for 4 years, I value their speedy professional response, friendly manner and fair pricing. They have provided me with practical assistance, imparted useful knowledge, advice and skills. They have and continue to be my best port of call when in need and I know that I can count on them.
Clare Parncott S/Y Hiatus
I feel very reassured to have the services of West mairne close by at Brighton Marina. Michael, Carl and Andy are all very approachable abnd offer very good technical help and advice. I am sure that the other staff at West Marine are equally good but it is normally Carl and Andy that I come in contact with. Carl knows as much about my little sailing boat as I do and always keeps me in the picture when the odd problem arises. I do not have to keep a detailed record as to what neess to be done at service time. They automatically check, renew and inform me and just get on with the job. All very reassuring and cvery professional. All I ever need to chase them for is the bill!!!
Alan Bryan S/Y Lara
As a long time berth-holder at Brighton marina, I have always had Mick West and his son Mike looking after the engineering on my boat which they have done with care and dedication, even advising me whilst out at sea how to carry out on board repairs.
To Mr Mike west, the leading engineer, after sales service has also been first class and you have gone above and beyond in tying up all the loose ends and making sure nothing has been left outstanding and continuos looking after my boat. Good old fashioned personal customer service - something that's not there in most businesses these days. Nice work! I truly feel as a part of family, that is nice.
Shadi Khalil M/Y Serenade